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DAN MOI - Terms & Conditions Illustration

General Terms and Conditions

(Version B2Cen-2018.02 vom 8. Februar 2018)


1. Coverage

The following terms and conditions apply to contracts between DAN MOI – Clemens Voigt and Sven Otto GbR (hereinafter “DAN MOI”) and its private customers acting as consumer customers pursuant to § 13 of the German Civil Code (BGB).


2. Business Data

DAN MOI has its registered office in Grassdorfer Str. 52, 04425 Taucha, Germany. The company is owned by Clemens Voigt and Sven Otto. The company’s tax ID number (UStId-Nr./VAT-ID) is DE814154788.


3. Conclusion of Contract

The contract between DAN MOI and the customer shall be deemed concluded upon confirmation of an order by DAN MOI, or at the latest, however, upon shipment of the goods.


4. Prices and Shipping Costs

(a) All prices in this price list or this catalogue are subject to change, non-binding and for private customers only.
(b) Prices are displayed depending on the your shipping address. Inside the EU all prices are displayed including VAT (standard rate: 19%, reduced rate: 7%), from outside the EU, shown prices are net. If you are not logged in to your customer account, prices are shown inclunding VAT.
(c) In addition to these prices, there will be shipping costs. For details, please see the table:


Destinations as ISO country codes





Registered Letter

Subtotal < 80 € (brutto)
Longest Edge < 60 cm
L+W+H < 90 cm

    < 1 kg: 15 €  

DHL Parcel Premium

(faster & more reliable)

4.90 €

Free Shipping for
orders above 50 €

< 1 kg: 13 €
< 5 kg: 16 €
< 10 kg: 20 €
< 15 kg: 24 €
< 20 kg: 28 €
< 25 kg: 32 €
< 30 kg: 36 €

+ 4 € per each additional 5 kg

< 1 kg: 25 €
< 3 kg: 30 €
< 5 kg: 35 €
< 10 kg: 45 €
< 15 kg: 60 €
< 20 kg: 70 €
< 25 kg: 80 €

+ 10 € per each additional 5 kg

< 1 kg: 35 €
< 3 kg: 40 €
< 5 kg: 45 €
< 10 kg: 60 €
< 15 kg: 75 €
< 20 kg: 90 €
< 25 kg: 105 €

+ 15 € per each additional 5 kg

Bulky goods surcharge

(for shipments with extra large products)

+ 20€
(The affected products are marked in the product description.)

Shipping costs consist of postage, packaging and goods in transit insurance.


5. Payment

We accept the following payment methods:


(a) Paypal (via secure implementation in the checkout process)
(b) Prepayment via international bank transfer to our German bank account: Account holder: DAN MOI, Bank: Sparkasse Leipzig, Humboldtstraße 25, 04105 Leipzig, Germany, IBAN: DE67860555921090005560, BIC/SWIFT: WELADE8L
(c) Credit Cards: Visa or Mastercard (Credit card statements are performed by PAYONE GmbH · Fraunhoferstraße 2-4 · 24118 Kiel, Germany - Domicile: Kiel - Local Court Kiel HRB 6107 – CEO: Carl Frederic Zitscher, Jan Kanieß)

Payment methods for payments within Germany only:

(e) Cash on Delivery: Please have the total amount ready in cash for paying directly to the deliverer. COD has an additional cost of 4 EUR. We will charge you 2 EUR and the deliverer will charge you another 2 EUR directly.
(f) Sofortüberweisung (securely implemented in the checkout process)
(g) paydirekt (via PAYONE securely implemented in the checkout process)


6. Conditional Sale

The goods delivered shall remain the property of the vendor, DAN MOI, until full payment of the purchase price.


7. Due Diligence

Most of our products are hand-made, carefully chosen and subjected to strict quality controls. Therefore, they may exhibit slight deviations in colour and shape from the items pictured which do not affect the quality of these items.


8. Delivery

We ship worldwide. For details on shipping costs, please see the table. Please note, that you may be liable to pay customs and taxes for shipments to countries outside the European Union. We ship your goods immediately. In the event that individual instruments are sold out, there may be longer waiting periods. In any such case, we will inform you thereof as quickly as possible.


9. Right of Withdrawal and Right of Return

Instructions on withdrawal
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (DAN MOI - Clemens Voigt & Sven Otto GbR, Grassdorfer Str. 52, 04425 Taucha, Germany, Tel: +49 34298 48020, Fax: +49 34298 48021, E-Mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website // If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

DAN MOI - Clemens Voigt & Sven Otto GbR
Graßdorfer Str. 52
04425 Taucha

Fax: +49 34298 48021

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.


10. Guarantee

All products in our shop are subject to legal warranty rights.


11. Data Privacy

Collecting, Processing and Usage of Your Personal Data

You can browse our pages without telling us any information about your person. We just collect some access data without personal reference like the name of your internet service provider, the webpage you are coming from or the name of the requested file. These information are solely used to improve our own webshop and it is not possible to track back to your person.

Personal data will only be collected when you give it to us intenionally while registering a customer account, placing an order or registering for our newsletter. We use your personal data without your explicit accordance only for purposes to process your order. After fulfilment of your purchase and your full payment your personal data will not be used for other purposes. If you registered for our newsletter we will use your email address for our own advertising purposes only as long as you unsubscribe. Unsubscription is possible at any time.

Usage of Cookies

On various subpages of our webshop we use cookies to improve your shopping experience and to make certain functions available. Cookies are tiny text files, which are being stored at your computer. Most of the cookies we use will be deleted from your data storage device after logging off our website (so called session cookies). Other cookies will remain on your computer in order to make your next log in to our webshop as comfortable as possible. None of our partner companies is allowed to collect, process or use personal data on our website.

Google Analytics

What is it? What does it? What do we need it for?
Google Analytics is a helpful tool to analyse the traffic on a website including search terms, browsed pages, but also a malfunction analysis of the site. The use of analysation software like Google Analytics is an immanent part of running an online shop. We use Google Analytics in order to find problems on the site and to optimise our shop successively.
What are the data privacy regulations?
In Germany and the EU the use of anylisation software like Google Analytics is still a contentious issue. The main question seems to be whether an IP address is a personal information or not.
Therefore we decided to comply with the strictest requirements, recently the ones stipulated by the Data Privacy Commission of Hamburg (Germany) which contains the following:
1. A contract with Google about the data processing between the website operator and Google. The contract determines the liabilities of both sides - Google and us. If you are interested in the contract's text, see here (German only).
2. Notice about the possibility to opt-out from the tracking by Google Analytics. If you do not want to be tracked by Google Analytics, please install this browser add-on to permanently opt-out from Google Analytics tracking. Once installed this works for all websites using Google Analytics.
3. The tracking code of the Google Analytics implementation has to be modified with the function "AnonymizeIP". This anonymisation function reduces the last 8 digits of the tracked IP adress prior to any record.

Transmission of Payment Data

The transmission of payment data is solely done SSL-encrypted directly to secure, certified third-party payment providers (Payone, Paypal or Sofortüberweisung). Credit card data will not be collected, stored or processed directly from us at any time.

Passing on Personal Data

We only pass on your personal data which is neccessary to the shipping company to make shipping possible. For the payment processing we will pass the neccessary data to our partner bank.

Right to Information

You have the right to information about your stored personal data. You have the right to correct, lock or delete these data, too.

Contact for Data Privacy Issues

If you have any questions or inquiries about data privacy, please write us an email to:

Data Security and Protection

Your personal data is being transferred by using a secure, encrypted protocol. We protect our website and other back office systems with technical and organizational measures from loss, destruction, access and modification by unauthorized persons. The log in to your customer account is only possible with you personal password. You should keep your log in information always confidential and you should always close the browser tab/window after you finished the communication with us - especially if you use the computer together with others.


12. Alternative dispute resolution according to Article 14 para. 1 ODR-VO, § 36 VSBG and EU regulation no. 524/2013 on consumer Online Dispute Resolution (ODR):

The European Commission provides a platform for online dispute resolution (ODR), which you will find under We are not obligated and not willing to participate in a dispute resolution procedure.


13. Concluding terms

All contracts are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.